Guest Services
Make the rest of the stay easier to buy.
Hotels offer valuable services that guests never discover. Guest Services puts them in one simple mobile interface, available from the website, a room QR code, the guest directory or the AI Concierge.
Request, not confirmation
Clear language protects the guest relationship.
Over-promising instant confirmation creates complaints. The flow is deliberately honest about what has happened.
What guests see
Request submitted
The team will confirm your airport transfer shortly. You can also message reception if your arrival time changes.
What we never show
Booking confirmed
Unless a real integration confirms availability and price, nothing is presented as confirmed.
How it works
One directory, several entry points.
Service cards
Image, description, starting price, availability, duration and terms.
QR access
Room, lobby, restaurant or pool codes open the directory instantly.
Pre-arrival
Guests can request transfers and setups before they land.
AI Concierge link
The assistant can point guests to the right service.
Request queue
Staff see requests with room, time and guest contact details.
Analytics
Which services are viewed, requested and completed.
Fewer calls to reception. More services actually used.
The goal is not to remove staff from the experience. It is to remove the repetitive part so staff can focus on the guest in front of them.
Frequently asked questions
- Is a request the same as a confirmed booking?
- No. A guest submits a request, your team reviews it and confirms. The guest sees 'Request submitted', never 'Booking confirmed', unless an integration actually confirms it.
- How do guests find it?
- From your website, a room or lobby QR code, the guest directory, a pre-arrival email, WhatsApp, or a suggestion from the AI Concierge.
- Can we set prices?
- You can show a starting price, availability information, duration and terms per service — or leave price out and handle it on confirmation.
- Where do requests go?
- Into the dashboard request queue for the property, ready for staff action. Notification channels such as email can be added as part of setup.
Your spa menu should not live in a PDF.
We will map your services and set up a guest directory around them.