Privacy Policy

This policy explains how Helpful Travel Marketing handles personal data on helpfultravelmarketing.com and within the Helpful Guest Suite platform. It is provided for information and does not constitute legal advice.

Data we collect

• Enquiry data you submit through contact and demo request forms.
• Account data for property staff using the platform.
• Guest-submitted data such as feedback, service requests and concierge messages.
• Technical data such as device, browser and usage analytics.

How we use it

• To respond to enquiries and provide the services requested.
• To operate, secure and improve the platform.
• To provide properties with analytics about their own guest interactions.

Guest data and properties

Where guests interact with a property using the platform, the property is the controller of that guest data and Helpful Travel Marketing acts as a processor on its behalf. Guest data is separated per property.

Processors

We use third-party infrastructure providers for hosting, database services, analytics and AI model access. Providers are engaged under contractual data protection terms.

Retention

Data is retained for as long as needed to provide the service, meet legal obligations and resolve disputes. Properties may request deletion of their data.

Your rights

Depending on your jurisdiction you may have rights of access, correction, deletion, restriction, objection and portability. Contact hello@helpfultravelmarketing.com to exercise them.

Contact

hello@helpfultravelmarketing.com