AI Usage Policy

This policy describes how artificial intelligence is used in the Helpful Guest Suite, and the limits we place on it.

Approved knowledge only

The AI Concierge answers using knowledge a property has approved: manual question-and-answer entries, indexed website pages and uploaded documents. It is not a general-purpose chatbot.

What it will not do

• Invent facilities, services or property details.
• Invent pricing.
• Invent availability.
• State that a reservation is confirmed.
• State that a service request has been accepted without confirmation.

Human escalation

When the assistant is uncertain, or when a guest needs confirmation, it offers a route to the property team — WhatsApp, phone, email or the booking page.

Processing

AI requests are made server-side. Model credentials are never exposed to guest devices. Conversations are stored per property for quality, knowledge improvement and analytics.

Accuracy

AI responses are assistive and may be incomplete or out of date. Properties remain responsible for the accuracy of the knowledge they approve, and guests should confirm critical details with the property.

Reviews

We do not use AI, or any other mechanism, to filter or gate reviews. Public review platforms remain available to every guest regardless of the sentiment they express.

Contact

hello@helpfultravelmarketing.com